Date: 12-13th November 2024
Location: Hilton Miami Downtown, Miami
With AI tackling base level service operations, now is the time to reshape the future role of agents.
This is the era of innovative, efficient, and scalable solutions, but technology must be balanced with the human touch, to meet the unique needs of your customer. Only those that strike the right balance will drive efficiency, reaffirm their CX departments value, and exceed customer expectations in 2025.
Recognized as a cornerstone of their strategic calendar, Reuters Events: Service & Experience unites leaders at a critical time in service history, where the synergy between AI and human connection is more important than ever. This is your opportunity to solidify the human aspect of your service center, seamlessly integrate new technologies, and align your strategies with broader business goals, securing CX a seat at the table.
Author: Jo Robinson
Published On: 2nd Sep 2024 - Last modified: 12th Nov 2024
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