Smarter Workflows and Faster Resolutions, Securely Powered by AI

Puzzel State of the Contact Centre Report Box

Date: 27 February 2025, 10:00 – 10:30 CET

Location: Virtual

Smarter Workflows and Faster Resolutions, Securely Powered by AI

Discover next-generation AI agents for chat, email and voice channels.

High volumes, manual tasks, and stretched teams—contact centres face more pressure than ever. At the same time, customers expect more. For CX leaders, AI has become the essential tool to meet these demands, delivering smarter, faster, and more efficient support.

Join this webinar that introduces Puzzel’s Virtual Agent Suite–a next-generation suite of AI agents designed to elevate the customer experience.

Discover how AI-powered virtual agents for chat, email, and voice channels can help you streamline workflows, reduce resolution times, and deliver the personalised, consistent support your customers expect.

Using the latest in advanced AI, these virtual agents understand the nuances of human speech and perform a wide range of tasks—from password resets to complex data lookups—while ensuring GDPR compliance, reducing hallucinations and keeping data secure.

Key Takeaways

Introduction to Puzzel’s Virtual Agent Suite and its core components: Chat Agent, Email Agent and Voice Agent
Understand the AI technologies behind it, including generative AI and natural language processing.
Learn how Puzzel’s AI solutions keep interactions safe with advanced safeguards to reduce hallucinations.
Discover the flexibility of using standalone AI agents or combining them for a complete, omnichannel experience—all within the same easy-to-implement platform.