Contact Centres Prioritise Quality and Performance Speech Analytics Related Articles 5 Benefits of Call Centre Speech Analytics Mastering Contact Centre Quality Assurance An Introduction to... Contact Centre Analytics Speech Analytics 101: What Is Speech Analytics? 1,125 Filed under - Contact Centre Research, Polls According to our poll, seven in every ten contact centres would prioritise general quality and performance, when investing in speech analytics. Other priorities would include: improving the customer experience (55%), spotting customer dissatisfaction (45%) and innovation (20%). Poll – “What are your priorities for Speech Analytics?” – answers Quality and Performance – 70% Customer Experience – 55% Spotting Customer Dissatisfaction – 45% Innovation – 20% Cost to Serve – 10% Source: Call Centre Helper Webinar: Speech Analytics and the Contact Centre Sample size – 89 Date: June 2017 Author: Robyn Coppell Published On: 30th Jun 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles 5 Benefits of Call Centre Speech Analytics Mastering Contact Centre Quality Assurance An Introduction to... Contact Centre Analytics Speech Analytics 101: What Is Speech Analytics? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter