Last year, our survey titled The State of Quality Monitoring – 2016 showed a significant uptake of Quality Monitoring from contact centres, but still with significant room for improvement.
Click here to take part
This year, we once again team up with The Forum to find out if and how contact centres in the UK have improved in streamlining Quality Monitoring. So if your contact centre follows a Quality Monitoring programme (whether basic or advanced), please take 5 minutes to complete our survey.
With Questions such as;
Author: Rachael Trickey
Published On: 4th May 2017 - Last modified: 29th Apr 2019 Read more about - Archived Content