Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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New Partnership for 8×8
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Harrow Council Partners With 8×8
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6 Predictions for the Future of the Contact Centre
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Current Customer Experience Trends
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A Checklist for Implementing… Speech Analytics
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8 Ways to Improve Knowledge Management
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Halfords Enhance Digital Transformation Efforts
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Why Are 66% of Employees Uncomfortable Taking a Sick Day?
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Liverpool City Council Kickstarts Digital Transformation
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Bridging the Insight Gap Between the Contact Centre and the Business
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New Research Reveals Chatbot Trust Gap
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How ACD Systems Can Benefit Your Customers and Your Team
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54% of Employees Believe Communication Is Key
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First Call Resolution: The Power of Getting It Right the First Time
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30 Contact Centre Predictions for 2021
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5 Ideal Employee Perks for Your Remote Workforce
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17 New Ways to Improve Schedule Adherence in the Contact Centre
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Future-Proof Call Centre Continuity Against the Unknown
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Are Your Digital Workplace Tools Empowering or Distracting?
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Slater and Gordon Deploys New Communications Platform
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How Are Customer Expectations Changing and What Does That Mean for Us?
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How Enhanced Caller Information Can Deliver Superior Customer Service
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15 Inventive Strategies to Increase Customer Satisfaction (CSAT)
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5 Important Call Centre Metrics to Improve Agent Performance

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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