Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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Council Moves Entire Contact Centre to the Cloud for Remote Working
A picture of a clock, a pencil and calendar
Shift Planning – What You Need to Know to Best Engage Your Team
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8×8 Increase Security and Quality Management Capabilities
Little workman figures on top of 2020 building blocks
Artificial Intelligence: How Will Contact Centres Start Using It in 2020?
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Slater and Gordon Moves to Cloud Customer Service
A picture of a woman on a large screen on a video conference
8×8 Launches Free, Unlimited Video Meetings Solution
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8×8, Poly and ScanSource Team Up to Create a Cloud Migration Program
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Vacasa Delivers Vacation Rental Experiences With 8X8
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23 Considerations to Make Before Implementing a New Digital Channel
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Research Reveals What’s Holding Back Your Productivity
A red paper plane is surrounded by yellow paper planes
Which KPIs Do I Need for Contact Centre WFM?
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8×8 Expands Partnership With Opus
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8×8 Powers One-Click Video Collaboration
14 Practical Techniques to Improve Knowledge Management
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
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How to Reduce Hold Time in Your Contact Centre
8 hidden in present
8×8 Positioned as a Leader for the Eighth Consecutive Year
A photo of a graph with labels saying "cost" and "benefit"
22 Contact Centre Cost Saving Ideas
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8×8 Partners With Activate Group
Benchmarking and market leader concept. Manager (businessman, coach, leadership) draw graph with three lines, one of them represent the best company in competition.
Contact Centre Benchmarking – How to Get More From Your Metrics
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8X8 Acquires Wavecell
Bluecrest Ramps Up Its Customer Satisfaction Scores
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5 Reasons to Simplify Your Business Communications
A picture of a robot holding a speech bubble
Should You Come Clean About Chatbots?

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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