Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

Previous
Next
RECENT
POPULAR
Rising cost of living concept with piggy bank, lightbulb, house, trolley and wallet with arrow going up
How Does the Rising Cost of Living Impact Customer Contact?
A pineapple with sunglasses and headphones - fun concept
Ways to Make Working in a Contact Centre Fun
Hands reaching together and shaking - partnership concept
CallMiner Expands Partnership With Cirrus
Abstract technology background and security concept with digital padlock
Top Call Centre Security Challenges and How to Fix Them
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
Words bad news surrounded by paper balls
How to Deliver Bad News in Customer Service
A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept
How Technology Can Plug the Gap in a Short-Staffed Call Centre
Person planning with post it notes on glass
Top Call Centre Planning Challenges and How to Handle Them
Small cat with big male lion shadow - confidence concept
How to Build Advisor Confidence
The Difference Between Interaction Analytics and Conversational Analytics
Video: The Difference Between Interaction Analytics and Conversational Analytics
Goodwill gesture concept with dog holding gift
Goodwill Gestures for Better Customer Relationships
Storm clouds over sun and field- de-escalation concept
The Best De-Escalation Techniques
What is Conversation Analytics?
Video: What Is Conversation Analytics?
abstract coloured sky
Trends Transforming Cloud Contact Centres
CX and feedback concept on autumn leaves green, yellow & red
Building a Customer Experience Audit
Phone with contact us, call, mail or chat icons
Why Is Omnichannel Customer Service Important?
Person watering brain tree
26 Best Practices for a Customer Service Knowledge Base
Compliance concept with rules and regulations icons
How to Meet the Recent FCA Consumer Duty Requirements
Person holding clock over their face
How Often You Should Seek Customer Feedback
Increasing graph with stick person jumping in happiness
How to Improve Customer Satisfaction
Numbers on a coloured background
The Best Metrics for Contact Centre Performance Tracking
Great idea concept with crumpled colorful paper and light bulb
Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
Top Tips to Monitor Customer Service
Clever Ideas for Induction Programmes
 
Previous
Next