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Articles - Agam Kohli

Agam Kohli, Sales Engineering Director, Odigo UK

Connect with Agam on LinkedIn

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How to Prioritize Urgent Queries

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Is ChatGPT Really Suitable for Contact Centres Right Now?

Four seasons of year with line showing peaks - seasonal service level concept

Master Seasonal Service Levels – Just Like This!

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Is AI Really a Game-Changer in Knowledge Management?

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Contact Centre Predictions for 2023

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The Key Steps to Customer Engagement Transformation

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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