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Articles - Agam Kohli

Agam Kohli, Sales Engineering Director, Odigo UK

Connect with Agam on LinkedIn

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How to Prioritize Urgent Queries

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Is ChatGPT Really Suitable for Contact Centres Right Now?

Four seasons of year with line showing peaks - seasonal service level concept

Master Seasonal Service Levels – Just Like This!

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Is AI Really a Game-Changer in Knowledge Management?

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Contact Centre Predictions for 2023

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The Key Steps to Customer Engagement Transformation

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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