Alex McConville is a contact centre leader, enthusiast, and self-proclaimed geek.
He started his journey on the phones selling gas and electric 15 years ago in a BPO environment. Since then, he has led operations in various well-established BPOs. More recently, Alex co-founded ALPerformance, a contact centre consultancy that helps businesses get the most from their tech, people, and processes.
As part of his role, he has spent the last few years pioneering remote working and cutting-edge contact centre telephony, which he loves! In his spare time, he writes a LinkedIn blog aptly named Diary of a Call Centre Manager.
Connect with Alex on LinkedIn