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Articles - Anand Subramaniam

Anand Subramaniam, SVP, Global MarketingSVP, Global Marketing, eGain Corporation

Connect with Anand on LinkedIn

30 Customer Experience Trends to Watch Out For

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18 Tried and Tested Ways to Improve the Customer Experience

15 Essential Strategies to Reduce Staff Turnover

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29 Mistakes That Your Contact Centre Might Be Making

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20 Contact Centre Predictions for 2020

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15 Interesting Ways to Modernize Your Contact Centre

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23 Considerations to Make Before Implementing a New Digital Channel

14 Practical Techniques to Improve Knowledge Management

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19 Contact Centre Queueing Strategies

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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22 Contact Centre Cost Saving Ideas

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Artificial Intelligence in the Contact Centre: What You Should REALLY Know

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The Do’s and Don’ts of Digital Self-Service

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How to Improve Customer Experience Management (CEM)

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How Can I Improve the Productivity of Gen Z and Millennial Advisors?

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20 Contact Centre Objectives

How to Better Integrate Customer Service and Marketing

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How to Develop a Digital Service Strategy

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13 Things Every Contact Centre Advisor Needs to Know

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18 Ways to Improve the Effectiveness of Your Digital Customer Service

14 Tips to Provide a Kind Customer Experience

23 Contact Centre Predictions for 2019

11 Customer Retention Strategies

How Can I Make My Contact Centre Customer-Centric?

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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