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Articles - Andy Philpott

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

Top Tips to Make Your Workforce More Productive

New Year Resolutions for call centres

More call centre hints and tips

injixo Important Call Center KPIs eBook box

Editor's Pick

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Thumbnail 18 Bad Habits That Kill CX

18 Bad Habits That Kill CX

Thumbnail The Evolution of the Contact Centre

The Evolution of the Contact Centre

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

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