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Articles - Angry Customers
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How to Improve Empathy in the Call Centre
How Best to Deal with Angry Customers
Answers: Coping with Angry and Abusive Customers
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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The Top 25 Positive Words and Phrases for Customer Service
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