Articles - Angry Customers

Discover our range of materials on handling angry customers with empathy, de-escalation techniques, and effective communication strategies in contact centres and BPOs.

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A Complaining Customer is Your Most Important Customer
How to Improve Empathy in the Call Centre
angry phonecall
How Best to Deal with Angry Customers
angry customer
Answers: Coping with Angry and Abusive Customers
 
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