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Articles - Anita Stein

Anita Stein, Senior Director Field Marketing, UK&I, Five9

Next-Gen WFM: What Is Coming Down the Line?

Customer Experience Concept

6 Steps to Transforming Customer Experience in Financial Services

NICE Forrester Budget Planning Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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