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Articles - Call Centre Answers

A selection of Call Centre Questions send in by our readers with Answers from our panel of experts.

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Sample Schedule for 24×5 Help Desk

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Industry Standards for Calling Times

Centrical Level Up Gamification Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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