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Articles - Apologies

Browse our range of content on delivering effective apologies to customers, to help improve customer satisfaction and loyalty in call centres.

Group of people holding the SORRY written speech bubble

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

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Cheat Sheet – Customer Service Apology Statements

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry for the Inconvenience Caused”

Notepad and pencil with the words alternatives to sorry for the inconvenience

15 Great Alternatives to “Sorry for the Inconvenience”

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

A note with I'm sorry, and marshmallows on a light

How to Write a Customer Apology Letter – With an Example

Customer Service Apologies – Keeping Sorry Fresh and Sincere

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Editor's Pick

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10 Christmas Office Games to Motivate Your Team

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Stop Doing These Stupid Things to Your Customers

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Attract Gen Z Into Your Contact Centre

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The Best Ways to Deal With Last-Minute Time-Off Requests

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Latest Resources

White Paper: Building a Conversation Intelligence Centre of Excellence

White Paper: Building a Conversation Intelligence Centre of Excellence

Report: Inner Circle Guide Customer Interaction Analytics

Report: Inner Circle Guide Customer Interaction Analytics

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AI Readiness: Lessons From the CCMA Tech Summit

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Featured Articles

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15 Examples of Probing Questions for Customer Service

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