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Articles - Ashley Pieczynski

Ashley Pieczynski, Customer Success Manager, Cirrus Response

Connect with Ashley on LinkedIn

A red cog being placed among other cogs acting as the keystone

23 Key Processes Call Centre Automation Can Simplify

Retro Robot with Tin Can Phones

The Dos and Don’ts of Automated Assistants in the Contact Centre

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

NICE CXone Vulnerability Demo Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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