Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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AI in healthcare concept with hand in gloves holding icons
The Future of Healthcare – 5 Innovative Solutions in Action
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
Retail AI for CX with happy people with phone and shopping icons
5 Futuristic Use Cases for Retail CX
AI Omnichannel concept
Assembled Launches AI-Powered Assist Across All Channels
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How (Most) AI Support Tools Are Priced
RFP Acronym
How to Approach an RFP for AI-Powered Support
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Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
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Case Study: Ipsy Reaches 97% Agent Adherence With Assembled
Big Digital Screen with AI Neural Network
How to Think About the “Proof” of Your AI Proof of Concept (POC)
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
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Assembled Improves Workforce Management Tools
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Enhance FCR With Smart Routing
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
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A Step-by-Step Guide to Growing Your WFM Team
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Case Study: Honeylove Increases Productivity by 54% With Assembled
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Boost Your BPO Results With the Champion-Challenger Approach
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How to Get Buy-in for Customer Service Outsourcing
AI Education Book on hand of businessman with icon AI Education
A Guide to Optimizing Your Knowledge Base for AI
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Artificial intelligence concept
Building a Crisis-Ready Support Function With AI and WFM
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Assembled Integrates with Gladly to Enhance Operations
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How to Navigate RFPs for Workforce Management Software
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Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled

Latest Reports

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Report: Customer Support by the Numbers
 
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