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Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

Finger touching BPO concept with cogs and connections

Scale Customer Support With BPO

KPI, Key Performance Indicator business target or score to measure success

Learn About KPIs to Measure BPO Success

Three arrows soaring on yellow background. Business development to success and growing growth concept

Drive CX Efficiencies With Data You Can Trust

Latest Reports

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Report: Customer Support by the Numbers

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eBook: The State of Support Tech in 2024

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eBook: 6 Steps to Find the Right WFM Vendor

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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