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Articles - Average Handling Time (AHT)

Explore our range of resources on managing average handling time (AHT) to balance efficiency and quality in call and contact centre operations.

How Do I… Reduce Call Queuing Time?

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15 Speed Tips for Reducing Repeat Contacts

27 Ways to Get the Best Out of Your Metrics

Average Handling Time (AHT) vs Customer Experience

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

The Majority of Contact Centres Handle Their Calls Within Ten Minutes

Average Handling Time is not an Agent Target in 41% of Contact Centres

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How to Reduce Average Handling Time (AHT)

Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)

Trend Spotting: What’s Going on in Contact Centres Right Now?

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29 Tips for Improving Average Handling Time (AHT)

Recorded Webinar: 10 Smart Ways to Improve Average Handling Time (AHT)

NetPromoter vs Customer Effort – Which is Best?

How to Bring Down Your Call-Abandon Rates

Is Reducing Average Handling Time (AHT) a Good Idea?

31 More Tips for Reducing Average Handling Time (AHT)

Why reducing call duration may be missing the point!

Average Handling Time Poll

The Average Contact Centre Handling Time (AHT) is Between 5-9 Minutes

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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)

What to Measure and Manage in your Call Centre