Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

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Practical Tips to Connect With Customers
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Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
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Video: How Can You Stay Compliant With Outbound Dialling?
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Video: How Can You Speed Up Average Handling Time?
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Technology to Make Managing a Contact Centre Easier
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Video: How You Can Get the Best out of Your Outbound Dialler
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Video: What Is Average Handling Time and How Do You Measure It?
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Video: The Different Types of Dialler Explained
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Contact Centre Predictions for 2023
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How to Avoid Employee Burnout
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How to Improve Customer Satisfaction
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The Best Metrics for Contact Centre Performance Tracking
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What Are the Key Call Centre Technologies?
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Performance Management Best Practices
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21 Steps to a More Personalized Customer Experience
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How to Deal With Frustrated Customers – And Make Them Happy
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What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
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The 26 Principles of Good Customer Service
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
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18 Goodwill Gestures to Build Better Employee Relationships
Pressure of Demanding Customers
How to Deal With Demanding Customers
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The Biggest Problems Facing Contact Centres Today
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23 Key Processes Call Centre Automation Can Simplify
 
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