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Articles - Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

Connect with Ben on LinkedIn

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A Primer on ChatGPT, LLMs, and Generative AI

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GPT-4 and the Customer Service Agent of the Future

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Definition: What Is ChatGPT?

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Video: How ChatGPT Will Change the Agent Role and CX

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Should Customer Service Leaders Fear ChatGPT?

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Video: The Difference Between ChatGPT, LLMs, and Generative AI

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Video: What Is ChatGPT?

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What’s the Problem With ChatGPT in Contact Centres?

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GPT-4 and the Agent of the Future

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A Primer on ChatGPT, LLMs, and Generative AI

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ChatGPT is Coming to Your Contact Centre

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Editor's Pick

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

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Latest Resources

eBook: The Key to Optimizing CX with AI

eBook: The Key to Optimizing CX with AI

eBook: How to Build Customer Trust in the Age of AI

eBook: How to Build Customer Trust in the Age of AI

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The Power of AI in Customer Experience in 2025 and Beyond – Webinar

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2025 Predictions for Contact Center QA & AI – Webinar

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The Transformation of Airline Customer Experience: The Rise of AI

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Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimisation

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Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

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The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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