Articles - Bill Quiseng

Bill Quiseng is a renowned thought leader in customer service, associate engagement, and leadership, with a passion for educating and empowering professionals to deliver exceptional customer experiences.

Recognised as one of HOSCO’s 6 Inspiring Hospitality Influencers, Userlike’s 11 Gurus of Customer Service, and Future Care Today’s Top Ten Social Customer Service Influencers, Bill shares actionable strategies to inspire and energize teams to CARE (Communicate, Acknowledge, Respond, Enrich).

Bill is the Chief Experience officer at his own company, billquiseng.com, where he provides customer CARE education and excellent strategies

Connect with Bill on LinkedIn

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Creative Ways to Improve Attendance at Work
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Stop Doing These Stupid Things to Your Customers
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18 Bad Habits That Kill CX
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Need to Reduce Absence in Your Contact Centre? Here’s How!
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21 Amazing Habits to Foster in Your Frontline Agents
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21 Tips to Make Your Customers Feel Truly Valued
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Expert Strategies to Improve Customer Happiness
Boosting Agent Morale written on colourful notepad
15 Surprises for Boosting Agent Morale
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29 Ways to Transform Your Call Centre Staff Surveys
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Bottom Quartile Management – How to Boost Your Lowest Performers
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35 Surefire Ways to Demotivate Your Best Agents
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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The 10 Pillars of EX (Employee Experience)
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23 Things Every Contact Centre Manager Needs to STOP Doing in 2023