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Articles - Biometrics

Explore our range of resources on biometrics technology for secure customer authentication and fraud prevention in call and contact centres.

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What Are the Key Call Centre Technologies?

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Call Centre Software: What Should You Be Looking Out For?

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Why Do I Need Better Contact Centre Security?

The Top 10 Emerging Technologies in Contact Centres

An Introduction to… Voice Biometrics

Technology Toolkit – Voice Biometrics

Voice recognition: what biometrics can do for your call centre

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Editor's Pick

Thumbnail Are You Falling Into These Customer Service Traps?

Are You Falling Into These Customer Service Traps?

Thumbnail 21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre Teams

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

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Latest Resources

2025 Report: How to Identify and Support Vulnerable Customers

2025 Report: How to Identify and Support Vulnerable Customers

White Paper: Why Your Contact Centre Strategy is Best Built on Cloud Capabilities

White Paper: Why Your Contact Centre Strategy is Best Built on Cloud Capabilities

Upcoming Events

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CX Innovators February Best Practice Webinar Series

thumbnail advert promoting event Future-Proof Your CX: Trends and Strategies for 2025 – Webinar

Future-Proof Your CX: Trends and Strategies for 2025 – Webinar

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How (Most) AI Support Tools Are Priced

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What Is An Omnichannel Customer Experience and Why Is It Important?

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Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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