Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Brian Atkinson
Brian Atkinson, Vice President Customer Success, Five9
Connect with Brian on LinkedIn
RECENT
POPULAR
What Not to Miss at Call & Contact Centre Expo 2022
30 Tips on How to Improve Contact Centre Productivity
More Than 4 in 5 Calls to 999 Are Not Life-Threatening
Recorded Webinar: Building a Productive and Efficient Contact Centre
2022: The Year of Smarter, Personalised Customer Experiences
Contact Centre Predictions for 2022
Delivering Great Customer Experience Through Disruption
Five9 Announces Partnership With Conn3ct
2021: The Year Customer Service Becomes More Human
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days