Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Brian Atkinson
Brian Atkinson, Vice President Customer Success, Five9
Connect with Brian on LinkedIn
RECENT
POPULAR
What Not to Miss at Call & Contact Centre Expo 2022
30 Tips on How to Improve Contact Centre Productivity
More Than 4 in 5 Calls to 999 Are Not Life-Threatening
Recorded Webinar: Building a Productive and Efficient Contact Centre
2022: The Year of Smarter, Personalised Customer Experiences
Contact Centre Predictions for 2022
Delivering Great Customer Experience Through Disruption
Five9 Announces Partnership With Conn3ct
2021: The Year Customer Service Becomes More Human
Editor's Pick
From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions
Proven Ways to Maintain Fairness in the Contact Centre
Get Ahead of KPI Fluctuations in Your Contact Centre
Can AI Really Handle Customer Complaints?
