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Articles - Business Systems

Discover and explore our Business Systems content collection, including articles, blogs, news stories, case studies, resources and more.

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Cox & Cox Establish a Future Platform for Growth

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26 Great Techniques for Showing Real Empathy in Customer Service

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Business Systems UK Announces Acquisition of acrinax

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23 New Ideas for Customer Service Over the Phone

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How to Prove Your Voice Recording Platform Is Actually Recording?

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20 Best Practices for Messaging Customers

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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

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19 Intelligent Ideas to Improve Employee Experience

How to Raise the Profile of Your Contact Centre

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8 Useful Customer Journey Mapping Tools and Techniques

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A Checklist for Implementing… Performance Management Tools

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18 Characteristics of Great Customer Service

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19 Golden Rules for Call Monitoring

19 Ways to Deal with High Contact Volumes

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28 Brilliant Hacks to Improve Contact Centre Efficiency

A photo of two puzzle pieces coming together

Business Systems Acquires acrinax

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A Checklist for Implementing… Speech Analytics

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18 Simple Ideas to Reduce Your Abandon Rate

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20 Great Ways to Drive Down Customer Complaints

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Business Systems Announces Investment by August Equity

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17 Smart Ways to Refresh Your Homeworking Strategy

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Dealing With COVID-Fatigue in the Contact Centre

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Business Systems Announces New Partnership

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16 Contact Centre Technology Innovations That You Can’t Ignore

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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