Translate

Articles - Call Handling

concept of trust word on wooden cubes

Lessons From the Frontline: How to Build Customer Trust

Welcome Calls in Customer Service

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Person not accepting no on phone

How to Deal With Customers Who Don’t Take No for an Answer

Safely lower concept with bungee jumper

How to Safely Lower Average Handling Time

Green phone

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

Frustrated person looking at phone

How to Reduce Repeat Calls Fast?

Close up hand holds paper card with text vocabulary.

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

A dog in pink wig on yellow background with pink speech balloon

Comedy Phonetic Alphabet – Free Download

Spanish Flag in speech bubble over letters

Spanish Phonetic Alphabet – Free Download

Group of people putting their hands in centre with the words assurance statements for customer service

Assurance Statements in Customer Service – With Examples

Person hiding behind desk

Complete Guide on Call Avoidance in Call Centres

France flag talk balloon and blank speech bubble

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

UK Phonetic Alphabet – Free Download

red old phone and empty speech bubble

Customer Service Greetings – The Good, the Mediocre and the Innovative

Call Centre Operator

How Do You Deal With Call Escalation?

touch typing

How to Improve Agents Typing While Talking and Listening

Best time to ring a call centre concept with person holding mobile, a landline phone and a clock

When is the Best Time to Ring A Call Centre?

Stack of phones

Wrap Time Between Calls

Hello, my name is

Do I Have to Give My Full Name to a Customer?

cartoon phone ring

How Many Seconds is 6 Rings?

Person holding and looking up to speech bubble

25 Affirmative Words and Statements to Support Customers

Start and end concept with two hands holding a phone

The Best Ways to Start and End a Customer Conversation

Telehone receivers of different colors hanging on the green background

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

Unhappy call centre agent in front of yellow wall covered in post it notes

An Action Plan for Customer Service Agent Abuse