Articles - CallMiner

Discover and explore our CallMiner content collection, including articles, blogs, news stories, case studies, resources and more.

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9 Call Centre Environment Best Practices
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6 Operational Challenges in the Call Centre Industry
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Call Centre Floor Rules
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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization
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5 Call Centre Training Best Practices
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17 Resource Planning Tools and Techniques You Should Know
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15 Essential Strategies to Reduce Staff Turnover
A picture of a group of call centre agents communicating to an agent on a lap
7 Important Call Centre Skills Every Agent Should Have
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29 Mistakes That Your Contact Centre Might Be Making
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Call Center Metrics: Examples, Tips & Best Practices
A picture of 2020 balloons
20 Contact Centre Predictions for 2020
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What Is Call Centre Outsourcing?
A happy contact centre advisor sits in front of a computer screen
15 Interesting Ways to Modernize Your Contact Centre
A group sits around a table with graphs on the wall behind
25 Tips for Effective Data Visualisation
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What Is CSAT? Definition, How to Measure CSAT, and Tips From Experts
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Angry Customers Using Profanity Are on the Rise
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What Are Customer Touchpoints and How Can You Identify Them?
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5 Tips for Deepening Customer Empathy
Webinar on How to Gamify Your contact centre and motivate advisors
Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors
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23 Considerations to Make Before Implementing a New Digital Channel
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Which KPIs Do I Need for Contact Centre WFM?
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What Is Data Mining?
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What Is After-Call Work (ACW) or Post-Call Processing?
A graphic depicting NPS, Net Promoter Score, with graphics of analytics, and online content icons
What is NPS: Definition, Techniques, Tools and Tips

Latest Reports

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Webinar Replay: Advanced Coaching Strategies for Contact Centre Leaders
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White Paper: Building a Conversation Intelligence Centre of Excellence
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Webinar Replay: The Secrets to Delivering Consistent CX
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White Paper: Empowering Frontline Employees with AI-Driven Feedback
 
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