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Articles - CallMiner
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A collection of articles about CallMiner.
RECENT
POPULAR
The Benefits of Conversation and Speech Analytics
How to Deliver Bad News in Customer Service
Definition: Speech Analytics
Does Your Call Recorder Prime or Prevent Analytics?
What Is Customer Intelligence?
Customer Loyalty Explained
What Is Omnichannel CX Analytics?
Conversation Intelligence Explained
How Technology Can Plug the Gap in a Short-Staffed Call Centre
What Is Natural Language Processing (NLP)?
Top Call Centre Planning Challenges and How to Handle Them
How to Use the Customer Retention Rate Formula
What Is Text Analytics?
Speech Analytics 101: What Is Speech Analytics?
How to Build Advisor Confidence
Everything You Need to Know About Brand Experience
The Difference Between Interaction Analytics and Conversational Analytics
Goodwill Gestures for Better Customer Relationships
Manual QA in a Conversation Intelligence Program
Four CX Trends for Financial Services Firms
How Technology Can Enhance Customer Communication and Engagement
The Best De-Escalation Techniques
Five Best Practices for Effective Employee Coaching
What Is Customer Sentiment?
Latest Reports
Guide: Five Steps to Mastering Conversation Intelligence
White Paper: How to Operationalise AI Workflows in the Contact Centre
White Paper: How to Drive Business Improvements with Customer Insights
eBook: How Customers Can Lead Your Business Transformation in 2024
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
NLP-Based Vs. LLM-Powered Sentiment Analysis
How to Extract Valuable Insights With Text Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?