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Articles - Career

Explore our range of resources on building rewarding careers in the call and contact centre industry, from entry-level to leadership roles.

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5 Reasons why Leaders Need Holidays too

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360-degree feedback: How to avoid panic

The benefits of developing agents internally

Get your team excited about Performance Management

How to improve employee engagement

Start the Year with a Motivational Event

5 Ways to Manage your Boss

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Top 50 Customer Service Interview Questions – with Sample Answers

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Working in a Call Centre

Progression in a Contact Centre

Ten Probing Interview Questions

Interview Dos and Don’ts

A Guide to Writing a Successful CV

What You Should Think About Before Applying For a New Management Role

How to introduce professional qualifications in to your contact centre

Staff qualifications: knowing your NVQs from your MBAs

How do I Make My CV Really Special?