Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Recorded Webinar: The Best Metrics for your Contact Centre
What is the Best Way to Improve First Contact Resolution?
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What to look for when buying… a Speech Analytics Solution
10 Ways to Speed up Complaint Handling
Is Reducing Average Handling Time (AHT) a Good Idea?
Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre
Would You Be Proud For Your Kids to Work in the Call Centre?
Recorded Webinar: Building Rapport Over the Telephone
Can the weather affect the mood of the caller / contact centre?
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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
99 Ways to Change Your Contact Centre
Most Respected Contact Centre People – 2012
How to Develop Leadership in the Contact Centre
Strategies for developing and retaining talent in the contact centre
C is for Customer
B is for Boss
A is for Assertiveness
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How to Give Great Customer Service
What Does a Good Induction Programme Look Like?
Rapport-Building Tips
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Watch out, there’s a customer about!
Going from stress to stress? How to break the cycle
Communicate with charisma…how to flick the charisma switch
The Top 10 most respected Call Centre People – 2009