Articles - Case Studies

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Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
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Case Study: Convera Transforms Employee Engagement with Zoom
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Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys
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Case Study: Dutch Railways Achieves 85% Occupancy With NICE
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Case Study: Caring For You Transforms Operations with Zoom
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
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Case Study: Open Network Exchange Increases CSAT to 95% With NICE
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Case Study: Pluxee Streamlines Global CX Strategy With Genesys
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Case Study: Utility Warehouse Reduces Costs With NICE
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
Law concept
Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
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Case Study: North Devon Council Reduces Abandonment Rates With Zoom
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Case Study: Severn Trent Improves Contact Centre Efficiency With NICE
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Case Study: PureGym Transforms Its Contact Centre With Genesys
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Case Study: Dudley Council Transform Rental Management With MaxContact
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Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
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Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo
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Case Study: Orgadata Streamlines Global Operations with babelforce
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Case Study: Injixo Helps CXL Improve Agent Adherence
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Case Study: ESP Group Transforms CX With Sabio
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Case Study: ESS Group Centralises Customer Support With Puzzel
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Case Study: Ratioparts Builds Profit Centre
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Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy
Electric transmission towers with glowing wires against the sunset
Case Study: UK Power Networks Support Vulnerable Customers
 
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