Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Pizza boxes and pizza
Case Study: Pizza Hut Orders Up Better Customer Experience
Manufacturing plant and refinery
Case Study: Chemical Company Embraces Cloud Solution
Healthcare illustration with icons
Case Study: Healthcare Products Company Migrates to Amazon Connect
Digital stock market on a tablet screen
Case Study: Leading US Stock Exchange Switches to the Cloud
Increasing Size Of Piggy Banks
Case Study: Rapid Growth for Optimum Credit
Education concept image
Case Study: Herts for Learning Customer Communications
Hand Protecting Employee Figures Staff Retention Concept
Case Study: Sekure Merchant Solutions Reduces Agent Attrition
Cup of coffee with heart shape smoke and coffee beans on burlap sack
Case Study: Costa Express Improved Its Customer Service
Vector watercolor flag of Ireland
Case Study: Fingal County Council Improves Customer Care
Delivery service
Case Study: Glovo Pursues Growth and Scalability
Red flower at harbour
Case Study: Thanet District Council Provide Better Service
Housing Association
Case Study: ForHousing Enhances Customer Experience
Working together
Case Study: Comdata and Eaglemoss in the UK
Breakfast on a bed in a hotel room
Case Study: HotelBeds Tackles the Challenges of a Global Pandemic
The green figure of a person unites other people around him.
Case Study: Delivering Outstanding Customer Experience Using Google
Happy person looking into shopping bags
Case Study: Wowcher Gives Customers the WOW Factor
Saint bernard puppy with three little kittens
Case Study: RSPCA Builds a Modern Customer Experience
Person drawing graph line with points highlighted
Case Study: Playvox Solution Cuts Daily Variance in Half
Person with a laptop and phone with internet icons in front
Case Study: Zain Jordan Improves Customer Service
Closeup pharmacist hand holding medicine box in pharmacy drugstore.
Case Study: Pharmacy2U Provides Cost-Effective Customer Support
Cozy street with tables of cafe in Paris
Case Study: Côte Is Delivering Exquisite Customer Service
Mailbox and mail
Case Study: How Post Office Ltd. Levelled Up Its Customer Service
Theatre concept with the white plastic masks on gold fabric
Case Study: Marlowe Theatre Provide Outstanding Service
stack of magazines
Case Study: Managing the Customer Journey for Eaglemoss
 
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