Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Hands holding family figure. Life and health insurance concept.
Case Study: Swiss Life Select Drives Sales Performance
close up empty virtual meeting room with meeting table over binary codes
Case Study: CollaborationRoom.AI Improves Testing
Hand leading global network connection
Case Study: Company Improves Global Call Quality
A green world map on a light bulb
Case Study: Hitachi Energy Delivers Global Follow-the-Sun Support
A Smartphone with card and coins - payment concept
Case Study: How Afterpay Increased Agent Productivity 30%
Banking concept with piggy bank
Case Study: Financial Services Company Transforms Its QA Process
Futuristic stock exchange scene with chart, numbers and BUY and SELL options
Case Study: Customer AI Helps Stockpile Achieve 350% ROI
Stock market or forex trading graph concept
Case Study: Blueberry Markets Creates Its CX Team Mid-Pandemic
Global world network connected and telecommunication
Case Study: RHM Introduces Customers to the Power of Insights
flooring and furniture material samples
Case Study: BISSELL Digitally Transforms Its Contact Centres
Detail of the statue of Robin Hood standing near Nottingham Castle in Nottingham, England.
Case Study: Nottingham City Council Drive Efficiency and Channel Shift
Online login on phone
Case Study: How CRMG Disrupted Its Industry With Cognigy AI
Scaling up concept with cylinders
Case Study: Scaling Citizen Support During a Crisis
Pizza boxes and pizza
Case Study: Pizza Hut Orders Up Better Customer Experience
Manufacturing plant and refinery
Case Study: Chemical Company Embraces Cloud Solution
Healthcare illustration with icons
Case Study: Healthcare Products Company Migrates to Amazon Connect
Digital stock market on a tablet screen
Case Study: Leading US Stock Exchange Switches to the Cloud
Increasing Size Of Piggy Banks
Case Study: Rapid Growth for Optimum Credit
Education concept image
Case Study: Herts for Learning Customer Communications
Hand Protecting Employee Figures Staff Retention Concept
Case Study: Sekure Merchant Solutions Reduces Agent Attrition
Cup of coffee with heart shape smoke and coffee beans on burlap sack
Case Study: Costa Express Improved Its Customer Service
Vector watercolor flag of Ireland
Case Study: Fingal County Council Improves Customer Care
Delivery service
Case Study: Glovo Pursues Growth and Scalability
Red flower at harbour
Case Study: Thanet District Council Provide Better Service
 
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