Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Housing Association
Case Study: ForHousing Enhances Customer Experience
Working together
Case Study: Comdata and Eaglemoss in the UK
Breakfast on a bed in a hotel room
Case Study: HotelBeds Tackles the Challenges of a Global Pandemic
The green figure of a person unites other people around him.
Case Study: Delivering Outstanding Customer Experience Using Google
Happy person looking into shopping bags
Case Study: Wowcher Gives Customers the WOW Factor
Saint bernard puppy with three little kittens
Case Study: RSPCA Builds a Modern Customer Experience
Person drawing graph line with points highlighted
Case Study: Playvox Solution Cuts Daily Variance in Half
Person with a laptop and phone with internet icons in front
Case Study: Zain Jordan Improves Customer Service
Closeup pharmacist hand holding medicine box in pharmacy drugstore.
Case Study: Pharmacy2U Provides Cost-Effective Customer Support
Cozy street with tables of cafe in Paris
Case Study: Côte Is Delivering Exquisite Customer Service
Mailbox and mail
Case Study: How Post Office Ltd. Levelled Up Its Customer Service
Theatre concept with the white plastic masks on gold fabric
Case Study: Marlowe Theatre Provide Outstanding Service
stack of magazines
Case Study: Managing the Customer Journey for Eaglemoss
Red key button with a shopping cart on a computer keyboard
3 Key Insights From DCG’s Digital Shift
A laptop on a pink background with business icons above it
Case Study: Citation Is Making All the Difference
Tooth, health, dentistry objects on blue background
Case Study: Delta Dental Strategically Improves Customer Service
A fashion designer stylish stand and working with color textile samples
Case Study: TechStyle Provides Connected Employee Experience
A person working from home
Case Study: How PAR Technology Uses UC Integration
Panoramic view of a row of electricity pylons in the countryside with dozens of other pylons in the distance.
Case Study: Valda Energy’s Efficient Customer Service
a large crowd of people in the shape of a big and small fish
Case Study: Littlefish Achieves 95% Satisfaction Rate
Gas Flame
Case Study: Seamless Front and Back Office
A picture of someone rocketing up into the sky
Case Study: Fintech Firm Increases Agent Productivity by 30%
Fax Machine
Case Study – The Complexities of the Simple Fax
A picture of a clock and a calendar
Case Study: SeatGeek Improves Its Forecasting and Scheduling
 
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