Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

Previous
Next
RECENT
POPULAR
Red key button with a shopping cart on a computer keyboard
3 Key Insights From DCG’s Digital Shift
A laptop on a pink background with business icons above it
Case Study: Citation Is Making All the Difference
Tooth, health, dentistry objects on blue background
Case Study: Delta Dental Strategically Improves Customer Service
A fashion designer stylish stand and working with color textile samples
Case Study: TechStyle Provides Connected Employee Experience
A person working from home
Case Study: How PAR Technology Uses UC Integration
Panoramic view of a row of electricity pylons in the countryside with dozens of other pylons in the distance.
Case Study: Valda Energy’s Efficient Customer Service
a large crowd of people in the shape of a big and small fish
Case Study: Littlefish Achieves 95% Satisfaction Rate
Gas Flame
Case Study: Seamless Front and Back Office
A picture of someone rocketing up into the sky
Case Study: Fintech Firm Increases Agent Productivity by 30%
Fax Machine
Case Study – The Complexities of the Simple Fax
A picture of a clock and a calendar
Case Study: SeatGeek Improves Its Forecasting and Scheduling
A picture of someone staring at a big brain
Case Study: Delta Dental Washington Implement a New Knowledge Base
A photo of someone pressing a button that says "quality assurance"
Case Study: Freshly Builds New Quality Assurance Programme
A picture of a WhatsApp icon
Case Study: Adding WhatsApp to the Digital Channel Mix
A picture of medical staff using a laptop and tablet
Case Study: GE Healthcare Reduce Their Contact Centre Error Rate
A photo of someone with their thumb up and stars around it
Case Study: Healthcare Group Improves Its Customer Service
A picture of an upward arrow coming from a flashlight
Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand
A picture of a compass pointing towards the word "performance"
Case Study: Sutherland Improve Remote Performance Management
A photo of someone working from home
Case Study: Moving 800 Call Centre Staff to Remote Working
A picture of the word customer loyalty drawn on wall
Case Study: Enrich Increase Customer Loyalty and Sales
A picture of an agent working remotely
Case Study: How Essilor BBGR Switched to Remote Working
beach holiday
Case Study: Club Med
A picture of someone pushing a ball efficiently
Case Study: Mayo County Council Increase Agent Efficiency
A picture of sketched business icons and a coffee cup with the words - time for training
Case Study: Contact Centre Reduces Training Time by 50%
 
Previous
Next