Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

Previous
Next
RECENT
POPULAR
A picture of a downwards arrow
Case Study: Medavie Blue Cross Decrease Call Escalations by 40%
A picture of a cartoon sprinter
Case Study: NB Power Improve and Speed-Up Their Induction Training
A picture of a pink alarm clock
Case Study: Contact Centre Reduces Average Handle Time by 12%
A picture of a sand timer
Case Study: RFP Reducing Contact Centre Training Time by Over 90%
A picture of someone opening a theatre curtain
Case Study: Comdata Implements a New Virtual Desktop Solution
A picture of people pushing cubes and balls
Case Study: How Flogas Improved Contact Centre Efficiency
A photo of a backpacker inside of a phone
Case Study: Hillarys Embarks on a Digital Transformation Journey
A photo of a businessperson working on a strategy
Case Study: YoungMinds Upgrades Its Contact Centre Strategy
A picture of robots leaning on books
Case Study: Northern Ireland Water Implement a Chatbot
A picture of simplifying arrows
Case Study: MMM Healthcare Simplifies Its Contact Centre Operations
A photo of someone celebrating at a desk
Case Study: How Poly Enabled Success in Their Virtual Contact Centre
A picture of someone supporting someone elses journey
Case Study: Akixi Supports Gamma During Remote Working Shift
A picture of someone shielding themsleves from COVID-19
Case Study: How MoneyGram Maintained CSAT During COVID-19
row of business people
Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
a row of wind turbines
Case Study: Ecotricity Increases Schedule Adherence by 10%
A photo of a post it note with the words "employee engagement"
Case Study: How Ubisoft Engage Remote Agents
remote working screen
Case Study: AGL Moves All of Its Agents to Remote Working
man jumping from books into computer
Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
A picture of people walking over a series of cogs
Case Study – Voxpro Increases Productivity by 20%
An alarm clock showing 20 past ten on a pink background
Case Study – BT Safely Lowers Call Time by 8%
A photo of the ee contact centre team as part of a choir
Case Study: EE Reduce Contact Centre Attrition and Absence Levels
Case Study: Global Manufacturer Reduces Contact Centre Costs
Case Study: Contact Centre Improves Customer Satisfaction With AI
A picture of a virtual assistant in a computer
Case Study: European Tax Agency Implements a Virtual Assistant
 
Previous
Next