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Articles - Catherine Forino

Catherine Forino, Senior Product Marketing Manager, NICE

Connect with Catherine on LinkedIn

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What Tech Should You Buy Next? Here’s How to Choose

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How to Prioritize Urgent Queries

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Is ChatGPT Really Suitable for Contact Centres Right Now?

Two office workers with schedule and clock

10 Ways to Kick-Start Your Adherence Improvement Strategy

What's next with omnichannel with tablet and contact icons

Move Over Omnichannel… What’s Coming Next?

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Want to Deliver the Best Mobile CX? Try These 10 Tips

MaxContact Afterwork Prepping Your CC for 2025 Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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