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Articles - CCMA

Discover and explore our CCMA content collection, including articles, blogs, news stories, case studies, resources and more.

AI concept with person and robot

AI Readiness: Lessons From the CCMA Tech Summit

UK National Contact Centre Awards Open for 2025

what not to miss at expo with logos on background

What Not to Miss at Call & Contact Centre Expo 2024

Data Report

CCMA Releases New Data Research Report

Golden trophy with falling star-shaped spangles on purple background

Winners of 2024 UK National Contact Centre Awards Announced

Champion golden trophy for winner

2024 UK National Contact Centre Award Winners Announced

Robot working at computer among people

Consumers Still Divided on Positivity of AI in Customer Service

A hand with magnifying glass with yellow ray - research concept

Research Reveals Concerns About AI Deployment

Person giving five star rating

New Research Suggests Consumer Confidence Is Recovering

Illustration of a megaphone making an announcement

Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists Announced

Pearls of wisdom concept with pearls in shell

CCMA Celebrates 30 Years With Pearls of Wisdom Campaign

Awards evening concept with red carpet

The UK National Contact Centre Awards 2024 Are OPEN!

Burnout concept with matches

Empowering People – CCMA Interview With Stephen Yap

Microphone icon as an interview concept

Empowering People – CCMA Interview with Leigh Hopwood

Consumer reviews concepts with bubble people review comments

Consumer Perception and the State of Service Trends

tipped-over-trophy

Winners Announced at the UK National Contact Centre Awards 2023

A person picks up a wood block with a symbol for an operator

Consumers Returning to Assisted Channels

3d illustration of data analytics and information on computer screen

New Report Into UK BPO Trends

The yellow piggy bank was placed next to a pile of coins

Contact Centre Frontline Salaries Up by 11%

A compass with red arrow and blue world map on laptop

16 Learnings for Navigating the Technology Landscape

Golden star shape with sparks effect

Finalists Announced for Contact Centre Awards

Call Centre Management Association (CCMA)

A picture of a blue figurine leading a group

Change at the Top of the CCMA

A photo of a red carpet

The ECCCSAs 2019 Winners Have Been Announced!

Genesys 5 Trendsetters in CX box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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