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Articles - Celia Cerdeira

Celia Cerdeira, Content Marketing Director, Talkdesk

Connect with Celia on LinkedIn

5 golden stars

5 Ways to Improve the Ecommerce Customer Experience

Digital Transformation Concept

What Is Digital Transformation and How Can a Contact Centre Help Companies Achieve It?

Half yellow half blue background, 2 blocks with happy faces and a block that has the letters VS' in the middle

Customer Experience vs. Customer Service: What’s the Difference?

Call centre agents on the phone

What Is Average Handle Time and How to Improve It in Your Contact Centre

CX Trends Concept

CX Trends 2024: The Impact of Technology on Customer Experience

robots talking on the phone

4 New Ways to Leverage AI for Customer Service

Digital hand set location on map with two pins

How to Incorporate Customer Service Into a Digital Transformation Roadmap

The words 'Key Performance Indicator' with a key and lock

11 Critical KPIs to Monitor for Contact Centre Efficiency

6 Ways to Improve Contact Centre Performance

Collaboration to achieve concept

How to Build and Implement a Winning Customer Experience Strategy

Omnichannel concept

What is an Omnichannel Contact Centre, and How Does it Improve CSAT?

Old telephone on a pink background

What Is an Outbound Contact Centre?

blurred background with chatbot robot application

How Does AI Improve Contact Centre Efficiency?

CRM Concept

How Does Call Centre CRM Software Work?

2 phones with a wire connecting

How Can Automatic Number Identification Benefit Contact Centres?

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How Does AI Improve Contact Centre Efficiency?

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The Ultimate Guide to an Effective Outbound Contact Centre Strategy

Customer Relationship Management Concept

Customer Relationship Management, and How Contact Centres Can Help

robots in a contact centre

What Is an AI Contact Centre?

Happy contact centre agents in headsets

How Can AI Improve Contact Centre Productivity?

WFM concept with people icons on AI themed background

A Guide to Contact Centre Workforce Management Using AI

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8 Customer Service Channels and How to Optimize Them

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14 Contact Centre Tools to Improve CX

Customer service agent on headset

Virtual Contact Centres: Benefits and Best Practices

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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