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Articles - Centrical

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Empowering Frontline Managers in the Age of AI Webinar

Empowering Frontline Managers in the Age of AI – Webinar

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Centrical Launches New AI Solution to Improve Management Efficiency

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

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5 Low-Lift, High-Impact AI Use Cases to Implement Now

Capacity Planning Concept

The 2024 Guide to Contact Centre Capacity Planning

Wellbeing and DE&I Questions Cover from General Section of 2023 Survey

Industry Stepping Up With Wellbeing and DE&I Strategies

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Contact Centre Automation: How to Boost Efficiency

Artificial Intelligence (AI) Chapter Cover 2023

Research Insights – Where Are Contact Centres on Their AI Journey?

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5 Benefits of Call Centre Speech Analytics

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How to Use Workforce Management in Contact Centres

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When “White Lotus” Meets CX, or the Future of EX

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Contact Centre Efficiency: 9 Strategies for Improvement

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Leveraging AI to Drive Revenue Growth in Customer Service

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10 Innovative Ways to Gamify Corporate Training in 2024

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Centrical and Ocado Win Partnership Award

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The 2024 Guide to Employee Engagement: 11 Proven Strategies

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Unlock Productivity and Engagement With Gamification

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The Top 3 Gamified Learning Platforms in 2024

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Drive Success With Gamification Software for Employee Engagement

Call centre workers engaged in coaching session

Mastering Call Centre Coaching – Best Practices and Strategies

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Game On! 12 Use Cases for Gamification

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Essential Training for Customer Service Staff

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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)