Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Movers and Shakers December 2024
centrical-jan-webinar
The 2025 CX Playbook: Strategies Contact Centres Can’t Ignore – Webinar
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
Empowering Frontline Managers in the Age of AI Webinar
Empowering Frontline Managers in the Age of AI – Webinar
Team leader helping call centre agent
Centrical Launches New AI Solution to Improve Management Efficiency
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
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5 Low-Lift, High-Impact AI Use Cases to Implement Now
Capacity Planning Concept
The 2024 Guide to Contact Centre Capacity Planning
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
Automation and optimisation concept
Contact Centre Automation: How to Boost Efficiency
Artificial Intelligence (AI) Chapter Cover 2023
Research Insights – Where Are Contact Centres on Their AI Journey?
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5 Benefits of Call Centre Speech Analytics
Call centre agents sat at desks
How to Use Workforce Management in Contact Centres
Robot and human cooperating in jigsaw puzzle
When “White Lotus” Meets CX, or the Future of EX
compass with the word efficiency on it.
Contact Centre Efficiency: 9 Strategies for Improvement
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Leveraging AI to Drive Revenue Growth in Customer Service
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10 Innovative Ways to Gamify Corporate Training in 2024
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Centrical and Ocado Win Partnership Award
Team of work colleagues high fiving
The 2024 Guide to Employee Engagement: 11 Proven Strategies
Workplace gamification concept with laptop and the words gamification, skill, reward, achievement, and learning
Unlock Productivity and Engagement With Gamification
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The Top 3 Gamified Learning Platforms in 2024
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Drive Success With Gamification Software for Employee Engagement
Call centre workers engaged in coaching session
Mastering Call Centre Coaching – Best Practices and Strategies
Game screen with chest and scores gamification concept
Game On! 12 Use Cases for Gamification

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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