Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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CX Award Wins image with the logos on
CX Award Wins – March 2025
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
Centrical boosting agents webinar
Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
Balloons and confetti on blue background
Movers and Shakers March 2025
Gamification concept with pixel art happy character on top of mountain with raised flag
Play to Win! 10 Steps to Gamify Your Contact Centre
Quick Wins to Improve Your C-Sat Scores
The word 2025 in lit up lights
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
Team leader helping call centre agent
Centrical Launches New AI Solution to Improve Management Efficiency
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
AI graph concept
5 Low-Lift, High-Impact AI Use Cases to Implement Now
Capacity Planning Concept
The 2024 Guide to Contact Centre Capacity Planning
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
Automation and optimisation concept
Contact Centre Automation: How to Boost Efficiency
Artificial Intelligence (AI) Chapter Cover 2023
Research Insights – Where Are Contact Centres on Their AI Journey?
Graph in speech bubble - speech analytics concept
5 Benefits of Call Centre Speech Analytics
Call centre agents sat at desks
How to Use Workforce Management in Contact Centres
Robot and human cooperating in jigsaw puzzle
When “White Lotus” Meets CX, or the Future of EX
compass with the word efficiency on it.
Contact Centre Efficiency: 9 Strategies for Improvement
robot finger touching a graph
Leveraging AI to Drive Revenue Growth in Customer Service
lots of different arcade games
10 Innovative Ways to Gamify Corporate Training in 2024
Partnership award concept with golden hands shaking
Centrical and Ocado Win Partnership Award
Team of work colleagues high fiving
The 2024 Guide to Employee Engagement: 11 Proven Strategies
Workplace gamification concept with laptop and the words gamification, skill, reward, achievement, and learning
Unlock Productivity and Engagement With Gamification

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Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
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