Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Essential Training for Customer Service Staff
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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The Top 5 Microlearning Platforms in 2024
How to Take Your Performance Management to the Next Level
A quality level button with low, medium and high positions, button is positioned in the highest position
5 Best Practices for Enhancing Call Centre Quality Management
Gamification concept illustration with game icons on path
How to Gamify Sales Training Programs
Celebrating, cheering and success with a call center agent
Revolutionize Your Sales Training With Gamification
Pixel art game scene with ground, grass, trees, sky, clouds, character, coins, treasure chests and 8-bit heart
LMS Gamification – All You Need to Know
Staff turnover icons
Understanding Call Centre Turnover – 5 Key Factors and Solutions
Moving from idea to implementation.
5 Actionable Trends to Implement in Your Contact Centre in 2024
Person playing chess - gamification strategy
5 Onboarding Gamification Strategies With Examples
Gamification concept with the words game over
Why Your Gamification Strategy Is Going to Fail
Champion golden trophy isolated on black background
Centrical Unveils the Select Award Winners!
A trainer holding notebook with text MANAGEMENT TRAINING at presentation
Essential Training for Call Centre Managers
Retention concept with magnet and figures
2024 in Focus: Cost Savings With Frontline Employee Retention
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Centrical Recognized as a Global Leader in Sales Gamification
Coaching concept with a person in a black shirt that says coach
Top Call Centre Coaching Techniques & Methods
Paper ghosts on purple background
Prevent Pre-Boarding Purgatory and First-Day Ghosting
Call centre operators sat at desks in headsets
Demystifying SLA in Call Centres: A Comprehensive Guide
Workforce Management Trends on colorful paper note with calculator and pen on red background.
Emerging WFM Trends to Look Out For
2023 Survey Mental Health First Aiders
44% of Contact Centres Have Mental Heath First Aiders
Performance monitoring concept with graphs and charts on laptop
Mastering Call Centre Monitoring: 6 Best Practices for Optimal Performance
Most Contact Centres Struggling with QA Engagement
Most Contact Centres Struggling With QA Engagement
Evaluation concept with person sitting at laptop with digital checklists
Measuring Success: 6 Essential Methods to Evaluate Productivity

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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