Translate

Articles - Centrical

Microlearning concept illustration

The Top 5 Microlearning Platforms in 2024

How to Take Your Performance Management to the Next Level

A quality level button with low, medium and high positions, button is positioned in the highest position

5 Best Practices for Enhancing Call Centre Quality Management

Gamification concept illustration with game icons on path

How to Gamify Sales Training Programs

Celebrating, cheering and success with a call center agent

Revolutionize Your Sales Training With Gamification

Pixel art game scene with ground, grass, trees, sky, clouds, character, coins, treasure chests and 8-bit heart

LMS Gamification – All You Need to Know

Staff turnover icons

Understanding Call Centre Turnover – 5 Key Factors and Solutions

Moving from idea to implementation.

5 Actionable Trends to Implement in Your Contact Centre in 2024

Person playing chess - gamification strategy

5 Onboarding Gamification Strategies With Examples

Gamification concept with the words game over

Why Your Gamification Strategy Is Going to Fail

Champion golden trophy isolated on black background

Centrical Unveils the Select Award Winners!

A trainer holding notebook with text MANAGEMENT TRAINING at presentation

Essential Training for Call Centre Managers

Retention concept with magnet and figures

2024 in Focus: Cost Savings With Frontline Employee Retention

Success and recognition concept

Centrical Recognized as a Global Leader in Sales Gamification

Coaching concept with a person in a black shirt that says coach

Top Call Centre Coaching Techniques & Methods

Paper ghosts on purple background

Prevent Pre-Boarding Purgatory and First-Day Ghosting

Call centre operators sat at desks in headsets

Demystifying SLA in Call Centres: A Comprehensive Guide

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

2023 Survey Mental Health First Aiders

44% of Contact Centres Have Mental Heath First Aiders

Performance monitoring concept with graphs and charts on laptop

Mastering Call Centre Monitoring: 6 Best Practices for Optimal Performance

Most Contact Centres Struggling with QA Engagement

Most Contact Centres Struggling With QA Engagement

Evaluation concept with person sitting at laptop with digital checklists

Measuring Success: 6 Essential Methods to Evaluate Productivity

call and contact centre expo 2023 stands and speakers banner

What Not to Miss at Call & Contact Centre Expo 2023

Survey Graph Most cost effective way to improve cx

Self-Service Most Cost-Effective Way to Improve CX

Latest Reports

report image for $projectTitle

Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)