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Articles - Chatbots

A selection of articles about Chatbots, looking at how they can be deployed and used. Also looks at some of the pitfalls of using a chatbot in the contact centre.

Hand holding a clock and hand with phone, with a speech bubble and checklist - out of hours concept

Out of Hours Service – Who’s Doing It Best?

People on phones using self service

10 Changes Set to Redefine the Future of Self-Service

Person scolding robots

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

Illustration of hand holding a phone with contact icons

How to Design an Escalation Matrix for Call Centre Agents

AI Dangers and Potential Risk Warning concept

What High-Profile AI Blunders Can Teach Us

Gold lights

Contextual Data – The New Gold in the Era of Generative AI

Robot and human handshake

AI-Powered Chatbot vs Live Chat – Which Should You Choose?

Wireframed Robot hand making contact with human hand

Discover the Benefits of a Virtual Agent

Chatbot on mobile phone

Best Practices for Customer Service Chatbots

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Call centre workers in office

Five Key Trends for Contact Centres in 2024

Person holding phone with chatbot and speech bubbles

Don’t Blame the Chatbots for Poor Customer Service

Persons hand holding phone with a chatbot icon

Customer Service Chatbots: Benefits and Examples

Chatbot illustration with white robot surrounded by chat bubbles

What Is a Chatbot? Our Simplified Guide

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

Person working on a virtual screen with charts and the words customer experience

The Latest Trends in CX Self-Service

Cost cutting concept with the word cost next to scissors

Top Ways Tech Can Help With Cutting Contact Centre Costs

Steps to success and improvement with paper aeroplane

25 Ways to Improve Your Contact Centre Operation

Bot icon and social network signs, with person sat at office table with papers

How to Measure Chatbot Performance

Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers

Video: Using ChatGPT in Customer Service

Retro phone and modern smartphone - old and new concept for ability to chat or call

Why Millennials Choose Chat Over Traditional Customer Service

Customer and chatbot dialog on smartphone screen.

What Are Chatbots?

Chatbot Algorithms Featured Image

Video: What Algorithms Do Chatbots Use?

How Do Chatbots Work

Video: How Do Chatbots Work?

MiaRec Boost KPIs On Demand Webinar Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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