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Articles - Chatbots

Explore our range of resources on chatbots and their role in enhancing automation, self-service, and customer engagement.

Hand holding a clock and hand with phone, with a speech bubble and checklist - out of hours concept

Out of Hours Service – Who’s Doing It Best?

People on phones using self service

10 Changes Set to Redefine the Future of Self-Service

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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

Illustration of hand holding a phone with contact icons

How to Design an Escalation Matrix for Call Centre Agents

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Chatbot illustration with white robot surrounded by chat bubbles

What Is a Chatbot? Our Simplified Guide

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

Person working on a virtual screen with charts and the words customer experience

The Latest Trends in CX Self-Service

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Top Ways Tech Can Help With Cutting Contact Centre Costs

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25 Ways to Improve Your Contact Centre Operation

Bot icon and social network signs, with person sat at office table with papers

How to Measure Chatbot Performance

Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers

Video: Using ChatGPT in Customer Service

Customer and chatbot dialog on smartphone screen.

What Are Chatbots?

Chatbot Algorithms Featured Image

Video: What Algorithms Do Chatbots Use?

How Do Chatbots Work

Video: How Do Chatbots Work?

What is the Difference Between a Bot and a Chatbot?

Video: What Is the Difference Between a Bot and a ChatBot?

Technology Explained What is a Chatbot

Video: What Is a Chatbot?

A picture of a robot thinking

Customer Service AI: Where Are We Now?

A picture of a Chat Bot

Chatbot Best Practices: 8 Tips & Tricks You Can Benefit From Today

A picture of a chat conversation on a mobile phone

How to Build Your Own Transactional Chatbot

A photo of a robot representing a chatbot

Chatbots: How Your Business SHOULD Be Using Them – With Examples

A picture of someone experiencing the virtual technology world

Call Centre Software: What Should You Be Looking Out For?

Three robots are wearing headsets

7 Things They Won’t Tell You About Installing a Chatbot

Why Should Contact Centres Invest in Artificial Intelligence?