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About Us
Articles - Cheat Sheet
Discover our selection of cheat sheets to provide assistance to contact centre leadership.
RECENT
POPULAR
Training Cheat Sheet – Motivating Teams
Training Cheat Sheet – Managing Performance
Training Cheat Sheet – Influence
Training Cheat Sheet – Creating Advocates
Training Cheat Sheet – Coaching
Training Cheat Sheet – Building Great Rapport
Training Cheat Sheet – Handling Customer Objections
Training Cheat Sheet – Effective Sales Questioning
Training Cheat Sheet – Closing Techniques
Training Cheat Sheet – Emotional Intelligence
Training Cheat Sheet – Effective Questioning
Training Cheat Sheet – Handling Difficult Customers
Editor's Pick
How to Make the Best Use of Coaching Time
What’s the Best Way to Reward Customers for Their Feedback?
How to Define Career Paths in Your Contact Centre
Erlang X – Everything You Ever Wanted to Know
Latest Resources
eBook: The Complete Call Center Employee Engagement Guide
Report: Voice of the UK Consumer
Upcoming Events
Reuters Events: Customer Service & Experience West 2025
2025 Spring Customer Strategy & Planning Conference
Latest Blogs
How to Measure, Evaluate and Improve Agent Performance
How Contact Centre AI Transforms Agent and Client Experiences
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
