Articles - Chris Dealy

Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts.

Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out.

Connect with Chris on LinkedIn

Previous
RECENT
POPULAR
What to look for when buying a hosted workforce management system?
Recorded Webinar: Improving Forecast Accuracy
Top Tips to Improve the Contact Centre
Top Tips for Back-Office WFM
 
Previous