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Articles - Chris Mounce

Chris Mounce is EvaluAgent’s Digital Training and Enablement Specialist and an award-winning performance coach.

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5 Strategies to Improve Coaching and Engagement in Your Contact Centre

Broken concrete bridge - broken process concept

Key Signs of Broken Processes (and How to Fix Them)

Quality concept with neon quality sign and stars

Time-Saving Hacks for Quality Monitoring

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Empathy Statement Examples Video Cover Chris Mounce

Video: 4 Examples of Customer Service Empathy Statements

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10 Ways Technology Can Simplify the Contact Centre

Empathy Statements Explained Video Cover

Video: What’s the Difference Between Empathy and Sympathy?

What are some tips for improving quality assurance (QA)? video cover

Video: How to Improve Your QA

What are some Challenges to QA Video Cover

Video: What Are Some Challenges to QA?

What is Quality Assurance and Why it Matters video cover

Video: What Is QA and Why Does It Matter?

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

Picture of angry person in sweater screaming at smartphone over red background

What to Say to an Angry Customer