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Articles - Colin Mann

Colin Mann is Global Demand Generation Director at Enghouse Interactive.

Connect with Colin on LinkedIn

Colin Mann video cover how to reduce queue time

Video: Tips to Reduce Call Queue Time

What is Self-Service and Why Should Contact Centres Offer It?

Video: Self-Service and Why Contact Centres Should Offer It

Tips to Reduce Repeat Contacts Video Cover

Video: Tips to Reduce Repeat Contacts

Why FCR Matters Video Cover

Video: Why FCR Matters and How to Measure It

Fixing issues with tech concept illustration with laptop and icons

15 Ways Contact Centre Technology Can Help Address Inefficiencies

Zoom Agent Productivity Customer Engagement Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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