Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Colin Mann

Colin Mann is Global Demand Generation Director at Enghouse Interactive.

Connect with Colin on LinkedIn

Colin Mann video cover how to reduce queue time

Video: Tips to Reduce Call Queue Time

What is Self-Service and Why Should Contact Centres Offer It?

Video: Self-Service and Why Contact Centres Should Offer It

Tips to Reduce Repeat Contacts Video Cover

Video: Tips to Reduce Repeat Contacts

Why FCR Matters Video Cover

Video: Why FCR Matters and How to Measure It

Fixing issues with tech concept illustration with laptop and icons

15 Ways Contact Centre Technology Can Help Address Inefficiencies

Five9 CC Expo 2024 Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Sabio Avaya Event box

Latest Resources

eBook: Why Spreadsheets Are Hurting Your Call Center QA

eBook: Why Spreadsheets Are Hurting Your Call Center QA

White Paper: Transforming Your CX in Financial Services

White Paper: Transforming Your CX in Financial Services

Talkdesk Dec Webinar box

Upcoming Events

thumbnail advert promoting event Public Sector Technology User Group

Public Sector Technology User Group

thumbnail advert promoting event Customer Engagement Summit 2024

Customer Engagement Summit 2024

Assembled Optimize WFM box

image for news story

7 Effective Ways to Elevate Online Customer Service

image for news story

How to Choose Call Centre Management Software

MiaRec Boost KPIs On Demand Webinar Box

Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

Centrical Level Up Gamification Box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise