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Articles - Comdata

Discover and explore our Comdata content collection, including articles, blogs, news stories, case studies, resources and more.

Business concept growth

Growth in the Customer Management Industry Must Be Sustainable

Innovation idea with icons

6 Innovations That Will Enhance Contact Centres in 2022

Compass of principles

The 26 Principles of Good Customer Service

Multilingual hub flags above tablet

Multilingual Hubs: a Key Capability for Building Customer Trust

Customer Management Trends to Watch

Key Customer Management Trends for 2022

Problems Facing Contact Centres Warning Sign

The Biggest Problems Facing Contact Centres Today

Working together

Case Study: Comdata and Eaglemoss in the UK

Bright painted hands touching by fingers representing human touch

Does the Human Touch Still Have a Place in Customer Management?

The handshake human with artificial intelligence via laptop

How to Use AI Successfully in Your Customer Management

Groups of multicolored wooden people being sorted

What to Know for Your Customer Management Strategy

The green figure of a person unites other people around him.

Case Study: Delivering Outstanding Customer Experience Using Google

A red cog being placed among other cogs acting as the keystone

23 Key Processes Call Centre Automation Can Simplify

An adult walking in the woods with two children

Why Customer Service has Been Central for Center Parcs During Covid-19

Retro Robot with Tin Can Phones

The Dos and Don’ts of Automated Assistants in the Contact Centre

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Airplane taking off from the airport.

Outsourcing Helps Travel Companies’ Customer Service Take off

Smartphone with yellow light bulbs from above

23 New Ideas for Customer Service Over the Phone

Phone, email and online contact icons in 3D in front of sunset

The Benefits of Outsourcing Customer Service

A phone with social media icons

Comdata Develops Leads Marketing Practice Using Social Networks

Person helping friend outdoors at sunset

Outsourcing Supports Insurers Through Unprecedented Change

stack of magazines

Case Study: Managing the Customer Journey for Eaglemoss

Set of brown cardboard boxes on colorful background

What Outsourcing Can Deliver for Subscription Services

The human hand with black wrench stick out of a laptop screen

Reimagining Technical Assistance Services

Person holding card with smiley face and five stars

Seven Ways Retail Brands Can Enhance Customer Loyalty

Genesys 5 Trendsetters in CX box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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