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Articles - Connect Managed

Discover and explore our Connect Managed content collection, including articles, blogs, news stories, case studies, resources and more.

Three traffic signs have faces on them. The one on the right is red and unhappy, the one in the middle is green and happy and the one on the left is yellow and average

What Does a Great Customer Experience Look Like?

3 agents are focused on their computers

Everything You Need to Know About the Voice Channel in a Contact Centre

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The 5 Biggest Unified Communications Trends of 2019 So Far

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5 Customer Experience Metrics You Need to Track

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19 Contact Centre Queueing Strategies

5 Reasons to Introduce Unified Communications

How to Create a Customer Experience Strategy That Actually Delivers

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Water Company Implements a New Omnichannel Solution

How a Cloud Technology Can Remove Contact Centre Pain Points

A photo of a graph with labels saying "cost" and "benefit"

22 Contact Centre Cost Saving Ideas

A picture of someone pushing sphere further than a person pushing a cube

5 Automation Techniques to Boost Contact Centre Efficiency

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Metrics to Consider When Building a Business Case for UC platform

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Why User Engagement Is Vital for Successful Digital Transformations

A picture of an arrow-shaped rocket going upwards

4 Ways to Optimise Self-Service in the Contact Centre

A picture of clouds tied to the end of strings

Should Your Contact Centre Join the Cloud?

A picture of some scissors cutting the word "costs".

How AI and Machine Learning Can Reduce Contact Centre Costs

5 Alternatives to “Your Call Is Important to Us”

3 Steps to Deliver Contact Centre Transformation

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5 Things That Will Improve Your Contact Centre Performance

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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