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Articles - Contact Centre Manifesto

Find and explore a range of content in our Contact Centre Manifesto series to discover information on how to address the core issues holding back the contact centre industry.

Train Team Leaders Well

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The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

Give Agents the Right Tools to Do Their Job

Create and Maintain a Positive Culture

How to Get Skilled in Creating a Business Case

Create Room to Breathe Instead of Making Knee-Jerk Reactions

Stop Blindly Obsessing Over Efficiency

Drive the Voice of the Customer into the Business for Real Change

Identify Your 3 Most Common Customer Issues, and Fix Them

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Involve Agents in Operations and Strategy

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Really Understand Why Your Customers Are Contacting You

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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