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Articles - ContactBabel

Online Survey Concept

ContactBabel Launches Latest Survey for 2025 Insights

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“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings

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Take Part: The UK Contact Centre Decision-Makers’ Guide

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Mishearing on Customer Calls Costing Contact Centres £246m a Year

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Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide

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Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

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The 2021-22 UK Customer Experience Decision-Makers’ Guide

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How Video Can Support Business Interactions

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Social Media Customer Service – Small but Deadly?

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What Is Workforce Management (WFM) in BPO?

A Guide to Call Centre Forecasting

The Future of Voice in the Contact Centre

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An Introduction to… Workforce Management Applications

Types of Outbound Dialer

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Types Of Call Recording

Workforce Management Scheduling

Scripting in outbound calls

Recording Calls In Contact Centres

Outbound dialling to mobile phones

Outbound dialling issues

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Typical applications for call recording

How Are Contact Centres Getting More Their WFM Systems?

An Outbound Call Centre Explained

Call Center Quality Assurance