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Articles - ContactBabel

Discover and explore our ContactBabel content collection, including articles, blogs, news stories, case studies, resources and more.

Online Survey Concept

ContactBabel Launches Latest Survey for 2025 Insights

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“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings

Clipboard with speech bubbles and checklist - survey concept

Take Part: The UK Contact Centre Decision-Makers’ Guide

Hand is holding ear to hear better - trouble hearing concept

Mishearing on Customer Calls Costing Contact Centres £246m a Year

Clipboard survey concept illustration

Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide

Person being interviewed

Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

Person on phone giving an experience rating

The 2021-22 UK Customer Experience Decision-Makers’ Guide

Hand is holding clapper board or movie slate on yellow background

How Video Can Support Business Interactions

A picture of social media thought bubbles above cartoon people

Social Media Customer Service – Small but Deadly?

Workforce Managements featured image

What Is Workforce Management (WFM) in BPO?

A Guide to Call Centre Forecasting

The Future of Voice in the Contact Centre

A photo of a red chess pawn being put into place

An Introduction to… Workforce Management Applications

Types of Outbound Dialer

recording voice

Types Of Call Recording

Workforce Management Scheduling

Scripting in outbound calls

Recording Calls In Contact Centres

Outbound dialling to mobile phones

Outbound dialling issues

record button

Typical applications for call recording

How Are Contact Centres Getting More Their WFM Systems?

An Outbound Call Centre Explained

Call Center Quality Assurance

NICE CXone Vulnerability Demo Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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