Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Craig Farley
Craig Farley, Head of Solution Consulting, IP Integration
Connect with Craig on LinkedIn
RECENT
POPULAR
A Checklist for Implementing… Performance Management Tools
18 Characteristics of Great Customer Service
19 Golden Rules for Call Monitoring
19 Ways to Deal with High Contact Volumes
28 Brilliant Hacks to Improve Contact Centre Efficiency
The Best Ways to Organize Shift-Swaps
A Checklist for Implementing… Speech Analytics
18 Simple Ideas to Reduce Your Abandon Rate
20 Great Ways to Drive Down Customer Complaints
17 Smart Ways to Refresh Your Homeworking Strategy
Dealing With COVID-Fatigue in the Contact Centre
16 Contact Centre Technology Innovations That You Can’t Ignore
Waiting Time: What Is Best for Your Customers?
30 Contact Centre Predictions for 2021
17 New Ways to Improve Schedule Adherence in the Contact Centre
How Are Customer Expectations Changing and What Does That Mean for Us?
15 Inventive Strategies to Increase Customer Satisfaction (CSAT)
14 Best Practices for Maximizing Your Service Level
What to Look for When Buying a Cloud Communications System
17 Resource Planning Tools and Techniques You Should Know
Editor's Pick
The Best Ways to Track Absence in the Contact Centre
Contact Centre Predictions for 2025
10 Christmas Office Games to Motivate Your Team
Stop Doing These Stupid Things to Your Customers
