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Articles - Craig Pumfrey

Craig Pumfrey, VP Marketing, Sabio

Connect with Craig on LinkedIn

Can a Unified Desktop Improve Agent Productivity?

How to Reduce Agent Time Spent on Data Entry

Speech analytics: Where is the best return on investment?

Enghouse Opus Whitepaper Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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